Vehicle No. / Chassis No.
Enter the order number you would like to track in the form below.Terms and Condition:
• Please retain this e-warranty & invoice (Hard or soft copy) as it MUST be presented to our authorized XPEL by Winshield dealer to receive your future warranty service.
• Do not accept this e-warranty if the dealer has not completed or incorrect information.
• The warranty does not apply when the replacement action is taken and/or the warranted part is removed by any facility or person other than an authorized XPEL by Winshield dealer shop.
• Damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession is not covered.
• This warranty does not cover the cost of repairs or placement of any part that is damaged due to the failure of the warranted window films or other consequential damage. (Example: Rear windscreen heated element demister line)
• This warranty does not cover, including but not limited to, loss of time, inconvenience, loss of use of vehicle, other incidental or consequential damages.
• XPEL by Winshield authorized dealer hereby disclaims liability for any incidental, special, consequential, or punitive damages arising from any defect, in any products.
• This warranty is VOID if the product has been subjected to ABUSE or IMPROPER CARE. As damages caused by misuse are NOT covered under warranty.
• JPJ compliance for automotive window tints minimum Visible Light Transmission (VLT) percentages are 70% for the front windscreen, 50% for the front side window, and 0% for the rear windows and rear windscreen.
• NO WARRANTY for any Puspakom Sdn Bhd inspection.
XPEL WINDOW TINT WARRANTY COVERAGE
• This warranty extends only to the original purchaser and motor vehicle identified on the XPEL by Winshield E-warranty record only. TRANSFERABLE is permittable with the presence of the owner.
• XPEL warrants XPEL PRIME XR PLUS, XR, XC5 Automotive Window to be free of manufacturer defects for a lifetime limited warranty. Covered defects include discoloration, fading, bubbling, peeling, cracking, and delamination.
• XPEL warrants XPEL PRIME XM and XS5 Automotive Window to be free of manufacturer defects for 7 years limited warranty from the date of purchase. Covered defects include discoloration, fading, bubbling, peeling, cracking, and delamination.
• XPEL warrants XPEL PRIME HP Automotive Window to be free of manufacturer defects for 5 years limited warranty from the date of purchase. Covered defects include discoloration, fading, bubbling, peeling, cracking, and delamination.
This Limited Warranty does not cover defects caused by:
1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g., harsh cleansers and solvents), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
2. improper storage, installation, handling, and/or use of the Product;
3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
4. unreasonable or unintended use of Product;
5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the tinted surface;
6. Stains, and scratches;
7. Damage to the tinted surface due to improper wash techniques, automatic car washes, or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
8. Scratches, scuffs, scrapes, chips to the tinted surface;
9. Damage caused by collision, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or glass manufacturer’ defects.
10. Use in non-automotive applications.
XPEL WINDOW TINT AFTERCARE INSTRUCTION
• Should not wind down the window for THREE (3) days after installation of Solar Control Film. Should not wind down the window for SEVEN (7) days after installation of Solar Security Film.
• Should not clean the window for two (2) weeks after installation (To allow for a complete curing process).
• Use a microfiber towel, lightly dampened with water to clean your windows. If necessary, mild, non-ammonia glass cleaners may also be used. Avoid the use of abrasive materials such as scouring pads to clean your tinted windows.
• Safety and Security do not attain their full strength until the adhesive has fully cured.
• Do not adhere any item on your windscreen and window for 2 weeks after the installation.
WHAT CAN YOU EXPECT AFTER THE INSTALLATION OF THE WINDOW TINT?
APPEARANCE
• Keep in mind that your window tint may have a hazy appearance or moisture bubbles for up to ten days after installation. These conditions will disappear once the moisture used to apply your tint dries up completely.
CURING TIME
• Solar Control window film – depending on films type and thickness (from 3 to 14 days under normal conditions). The weather humidity and the amount of sunlight falling on the glass can affect the curing duration.
• Solar Security
window film – depending on films type and thickness also (complete curing from 3 to 60 days).
XPEL ULTIMATE PLUS (PPF) WARRANTY COVERAGE
• This warranty extends only to the original purchaser and motor vehicle identified on the XPEL by Winshield E-Warranty record only. It is not transferable.
• XPEL warrants XPEL ULTIMATE PLUS™ Series / STEALTH™ Paint Protection Film to be free of manufacturer defects for six (6) years limited warranty from the date of purchase. Covered defects include: Yellowing, cracking, blistering and delaminating.
• It is normal for small particle dust to appear beneath the paint protection film and it is not visible by naked eye within 1 meter distance.
• XPEL Paint protection films utilize pre-cut method. Depending on the difference in vehicle structure and the original cutting data from XPEL DAP 11 software, the panel edges and corners will have slight seams, in a uniform and neat pattern.
This Limited Warranty does not cover defects caused by:
1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g., harsh cleansers and solvents), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
2. improper storage, installation, handling, and/or use of the Product;
3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
4. unreasonable or unintended use of Product;
5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
6. Stains, and scratches;
7. Damage to the wrapped surface due to improper wash techniques, automatic car washes, or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
8. Scratches, scuffs, scrapes, chips to the painted surface;
9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint protection film may leave a stain, water spots are not covered;
10. Damage caused by collision, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or paint manufacturer’ defects, which may be covered under manufactures protection plan; and
11. Areas that have not been re-wrapped after paint or body repair;
12. Use in non-automotive applications.
13. Use of non-XPEL approved chemicals before, during, or after installation on the Company’s Products. The Company’s approved chemical list is as follows: XPEL Ceramic Boost, XPEL Detail Spray, XPEL Iron Remover, XPEL Water Spot Remover, XPEL PPF Sealant, XPEL Rinse Free Car Wash, XPEL PPF Cleaner, XPEL FUSION PLUS Paint & PPF Ceramic Coating. If your chemical is not listed, it has not been recommended for use before, during, or after installation on the Company’s Products.
XPEL ULTIMATE PLUS (PPF) AFTERCARE INSTRUCTION
1. Please do not wash your car in the first (7) days after installation. The moisture in between the film and the paint surface is still evaporating; the edges are also drying so that the adhesive can stick to the paint correctly. The use of shampoo will hinder the edges to set correctly.
2. Once the film has cured, you can wash the car as normal. If using a pressure gun washer, insured that you keep the spray at least 3 feet away from the surface of the film especially the edges as it may lift the edge of the film.
3. The best product to use on the film is PH neutral car products such as XPEL RINSE-FREE SHAMPOO.
4. In the event you have birds’ droppings or tree sap you should remove it immediately with XPEL DETAIL SPRAY for best results or pour water in the affected area; leave it to soften for a few seconds then gently wipe off with microfiber cloth only.
5. Stubborn stains can be removed with 99% isopropyl alcohol. Take care to keep these chemicals off the vehicle’s paint.
6. Recommended to seal with XPEL FLAWLESS PAINT PROTECTION FILM SEALANT every month to preserve high gloss and the lifespan of the film.
7. Light scratches in the film will self-heal in 20-30 minutes at room temperature. In colder conditions, or to accelerate the process, pour warm water (50°C) over the affected area.
8. Detailing Clay can be used to remove contaminants that are on the film.
9. Polish that has heavy abrasives must not be used on the film nor product that contain petroleum or solvent, these will damage the self-healing layer of the film.
10. If a coating is needed, use only XPEL FUSION PLUS CERAMIC COATING. Wrong products can cause haze or damage to the surface of the film.
VEHICLE MAINTENANCE SCHEDULE
• To uphold the ULTIMATE PLUS warranty, you must visit the XPEL certified installer who INSTALL your original paint protection film every 6 months (3 months for WHITE color painted car) during the duration of the warranty.
XPEL FUSION PLUS (CERAMIC COATING) WARRANTY COVERAGE
• This warranty extends only to the original purchaser and motor vehicle identified on the XPEL by Winshield E-Warranty record only. It is not transferable.
• Warranty periods are five (5) years limited warranty.
• XPEL warrants professionally sold and installed XPEL FUSION PLUS Ceramic Coating (the Products) by an XPEL certified installer to protect your vehicle’s paint finish against oxidation, loss of gloss, UV damage, and color fading.
This Limited Warranty does not cover defects caused by:
1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g., harsh cleansers and solvents), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
2. improper storage, installation, handling, and/or use of the Product;
3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
4. unreasonable or unintended use of Product;
5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
6. Minor conditions such as stains, and scratches;
7. Damage to the coated surface due to improper wash techniques, automatic car washes, or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
8. Scratches, scuffs, scrapes, chips to the painted surface;
9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered;
10. Damaged caused by collision, accidental damage, vandalism, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, or vehicle manufacturer’ defects, which may be covered under manufactures protection plan; and
11. Areas that have not been re-coated after a paint or body repair;
12. Use in non-automotive applications.
XPEL FUSION PLUS (CERAMIC COATING) AFTERCARE INSTRUCTION
Aftercare
• Using XPEL aftercare products when washing your vehicle will significantly extend the life of FUSION PLUS. Our products have been designed to complement our coatings and will help keep your car looking newer for longer. Avoid polishing and any form of treatment using acid or harsh chemicals.
Washing
• DO NOT wash your car in the first (7) days after installation.
• For best results,
wash with XPEL RINSE FREE CAR WASH on a bi-weekly basis to avoid excessive
contamination build-up. Avoid washing in direct sunlight to minimize streaking
and water spotting. Use only recommended mild soaps. Avoid high-volume brush-style car washes and high PH detergent-style cleaners.
Drying
• Always dry the vehicle completely using a clean, soft microfiber towel or air blower.
• Never allow water to evaporate on its own. Tap water can contain minerals that leave deposits on your coating, creating unwanted water spots.
• For best results use microfiber towels that have been designed to absorb water. Always avoid aggressive wiping.
Detailing
· For best results, follow the washing and drying steps above.
· Never use aggressive products to polish the coating or to remove surface contamination.
VEHICLE MAINTENANCE SCHEDULE
• To uphold the FUSION PLUS warranty, you must visit the XPEL certified installer who applied your original coating. Recommended every 6 months and no longer than 12 months during the duration of the warranty.
*The Company reserves the right to change these terms and conditions at any time without prior notice.
Terms and Condition:
• Please retain this e-warranty & invoice (Hard or soft copy) as it MUST be presented to our authorized XPEL by Winshield dealer to receive your future warranty service.
• Do not accept this e-warranty if the dealer has not completed or incorrect information.
• The warranty does not apply when the replacement action is taken and/or the warranted part is removed by any facility or person other than an authorized XPEL by Winshield dealer shop.
• Damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession is not covered.
• This warranty does not cover the cost of repairs or placement of any part that is damaged due to the failure of the warranted window films or other consequential damage. (Example: Rear windscreen heated element demister line)
• This warranty does not cover, including but not limited to, loss of time, inconvenience, loss of use of vehicle, other incidental or consequential damages.
• XPEL by Winshield authorized dealer hereby disclaims liability for any incidental, special, consequential, or punitive damages arising from any defect, in any products.
• This warranty is VOID if the product has been subjected to ABUSE or IMPROPER CARE. As damages caused by misuse are NOT covered under warranty.
• JPJ compliance for automotive window tints minimum Visible Light Transmission (VLT) percentages are 70% for the front windscreen, 50% for the front side window, and 0% for the rear windows and rear windscreen.
• NO WARRANTY for any Puspakom Sdn Bhd inspection.
XPEL WINDOW TINT WARRANTY COVERAGE
• This warranty extends only to the original purchaser and motor vehicle identified on the XPEL by Winshield E-warranty record only. TRANSFERABLE is permittable with the presence of the owner.
• XPEL warrants XPEL PRIME XR PLUS, XR, XC5 Automotive Window to be free of manufacturer defects for a lifetime limited warranty. Covered defects include discoloration, fading, bubbling, peeling, cracking, and delamination.
• XPEL warrants XPEL PRIME XM and XS5 Automotive Window to be free of manufacturer defects for 7 years limited warranty from the date of purchase. Covered defects include discoloration, fading, bubbling, peeling, cracking, and delamination.
• XPEL warrants XPEL PRIME HP Automotive Window to be free of manufacturer defects for 5 years limited warranty from the date of purchase. Covered defects include discoloration, fading, bubbling, peeling, cracking, and delamination.
This Limited Warranty does not cover defects caused by:
1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g., harsh cleansers and solvents), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
2. improper storage, installation, handling, and/or use of the Product;
3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
4. unreasonable or unintended use of Product;
5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the tinted surface;
6. Stains, and scratches;
7. Damage to the tinted surface due to improper wash techniques, automatic car washes, or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
8. Scratches, scuffs, scrapes, chips to the tinted surface;
9. Damage caused by collision, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or glass manufacturer’ defects.
10. Use in non-automotive applications.
XPEL WINDOW TINT AFTERCARE INSTRUCTION
• Should not wind down the window for THREE (3) days after installation of Solar Control Film. Should not wind down the window for SEVEN (7) days after installation of Solar Security Film.
• Should not clean the window for two (2) weeks after installation (To allow for a complete curing process).
• Use a microfiber towel, lightly dampened with water to clean your windows. If necessary, mild, non-ammonia glass cleaners may also be used. Avoid the use of abrasive materials such as scouring pads to clean your tinted windows.
• Safety and Security do not attain their full strength until the adhesive has fully cured.
• Do not adhere any item on your windscreen and window for 2 weeks after the installation.
WHAT CAN YOU EXPECT AFTER THE INSTALLATION OF THE WINDOW TINT?
APPEARANCE
• Keep in mind that your window tint may have a hazy appearance or moisture bubbles for up to ten days after installation. These conditions will disappear once the moisture used to apply your tint dries up completely.
CURING TIME
• Solar Control window film – depending on films type and thickness (from 3 to 14 days under normal conditions). The weather humidity and the amount of sunlight falling on the glass can affect the curing duration.
• Solar Security
window film – depending on films type and thickness also (complete curing from 3 to 60 days).
XPEL ULTIMATE PLUS (PPF) WARRANTY COVERAGE
• This warranty extends only to the original purchaser and motor vehicle identified on the XPEL by Winshield E-Warranty record only. It is not transferable.
• XPEL warrants XPEL ULTIMATE PLUS™ Series / STEALTH™ Paint Protection Film to be free of manufacturer defects for six (6) years limited warranty from the date of purchase. Covered defects include: Yellowing, cracking, blistering and delaminating.
• It is normal for small particle dust to appear beneath the paint protection film and it is not visible by naked eye within 1 meter distance.
• XPEL Paint protection films utilize pre-cut method. Depending on the difference in vehicle structure and the original cutting data from XPEL DAP 11 software, the panel edges and corners will have slight seams, in a uniform and neat pattern.
This Limited Warranty does not cover defects caused by:
1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g., harsh cleansers and solvents), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
2. improper storage, installation, handling, and/or use of the Product;
3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
4. unreasonable or unintended use of Product;
5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
6. Stains, and scratches;
7. Damage to the wrapped surface due to improper wash techniques, automatic car washes, or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
8. Scratches, scuffs, scrapes, chips to the painted surface;
9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint protection film may leave a stain, water spots are not covered;
10. Damage caused by collision, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or paint manufacturer’ defects, which may be covered under manufactures protection plan; and
11. Areas that have not been re-wrapped after paint or body repair;
12. Use in non-automotive applications.
13. Use of non-XPEL approved chemicals before, during, or after installation on the Company’s Products. The Company’s approved chemical list is as follows: XPEL Ceramic Boost, XPEL Detail Spray, XPEL Iron Remover, XPEL Water Spot Remover, XPEL PPF Sealant, XPEL Rinse Free Car Wash, XPEL PPF Cleaner, XPEL FUSION PLUS Paint & PPF Ceramic Coating. If your chemical is not listed, it has not been recommended for use before, during, or after installation on the Company’s Products.
XPEL ULTIMATE PLUS (PPF) AFTERCARE INSTRUCTION
1. Please do not wash your car in the first (7) days after installation. The moisture in between the film and the paint surface is still evaporating; the edges are also drying so that the adhesive can stick to the paint correctly. The use of shampoo will hinder the edges to set correctly.
2. Once the film has cured, you can wash the car as normal. If using a pressure gun washer, insured that you keep the spray at least 3 feet away from the surface of the film especially the edges as it may lift the edge of the film.
3. The best product to use on the film is PH neutral car products such as XPEL RINSE-FREE SHAMPOO.
4. In the event you have birds’ droppings or tree sap you should remove it immediately with XPEL DETAIL SPRAY for best results or pour water in the affected area; leave it to soften for a few seconds then gently wipe off with microfiber cloth only.
5. Stubborn stains can be removed with 99% isopropyl alcohol. Take care to keep these chemicals off the vehicle’s paint.
6. Recommended to seal with XPEL FLAWLESS PAINT PROTECTION FILM SEALANT every month to preserve high gloss and the lifespan of the film.
7. Light scratches in the film will self-heal in 20-30 minutes at room temperature. In colder conditions, or to accelerate the process, pour warm water (50°C) over the affected area.
8. Detailing Clay can be used to remove contaminants that are on the film.
9. Polish that has heavy abrasives must not be used on the film nor product that contain petroleum or solvent, these will damage the self-healing layer of the film.
10. If a coating is needed, use only XPEL FUSION PLUS CERAMIC COATING. Wrong products can cause haze or damage to the surface of the film.
VEHICLE MAINTENANCE SCHEDULE
• To uphold the ULTIMATE PLUS warranty, you must visit the XPEL certified installer who INSTALL your original paint protection film every 6 months (3 months for WHITE color painted car) during the duration of the warranty.
XPEL FUSION PLUS (CERAMIC COATING) WARRANTY COVERAGE
• This warranty extends only to the original purchaser and motor vehicle identified on the XPEL by Winshield E-Warranty record only. It is not transferable.
• Warranty periods are five (5) years limited warranty.
• XPEL warrants professionally sold and installed XPEL FUSION PLUS Ceramic Coating (the Products) by an XPEL certified installer to protect your vehicle’s paint finish against oxidation, loss of gloss, UV damage, and color fading.
This Limited Warranty does not cover defects caused by:
1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g., harsh cleansers and solvents), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
2. improper storage, installation, handling, and/or use of the Product;
3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
4. unreasonable or unintended use of Product;
5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
6. Minor conditions such as stains, and scratches;
7. Damage to the coated surface due to improper wash techniques, automatic car washes, or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
8. Scratches, scuffs, scrapes, chips to the painted surface;
9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered;
10. Damaged caused by collision, accidental damage, vandalism, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, or vehicle manufacturer’ defects, which may be covered under manufactures protection plan; and
11. Areas that have not been re-coated after a paint or body repair;
12. Use in non-automotive applications.
XPEL FUSION PLUS (CERAMIC COATING) AFTERCARE INSTRUCTION
Aftercare
• Using XPEL aftercare products when washing your vehicle will significantly extend the life of FUSION PLUS. Our products have been designed to complement our coatings and will help keep your car looking newer for longer. Avoid polishing and any form of treatment using acid or harsh chemicals.
Washing
• DO NOT wash your car in the first (7) days after installation.
• For best results,
wash with XPEL RINSE FREE CAR WASH on a bi-weekly basis to avoid excessive
contamination build-up. Avoid washing in direct sunlight to minimize streaking
and water spotting. Use only recommended mild soaps. Avoid high-volume brush-style car washes and high PH detergent-style cleaners.
Drying
• Always dry the vehicle completely using a clean, soft microfiber towel or air blower.
• Never allow water to evaporate on its own. Tap water can contain minerals that leave deposits on your coating, creating unwanted water spots.
• For best results use microfiber towels that have been designed to absorb water. Always avoid aggressive wiping.
Detailing
· For best results, follow the washing and drying steps above.
· Never use aggressive products to polish the coating or to remove surface contamination.
VEHICLE MAINTENANCE SCHEDULE
• To uphold the FUSION PLUS warranty, you must visit the XPEL certified installer who applied your original coating. Recommended every 6 months and no longer than 12 months during the duration of the warranty.
*The Company reserves the right to change these terms and conditions at any time without prior notice.